Car rental questions and answers

To rent a car you need a passport and a valid driver’s license.

Foreign nationals may sometimes need a translation of their driver’s license. Our manager will check your documents in advance and tell you whether your license is valid for driving in Uzbekistan.

Yes.

You need a passport and a driver’s license. Depending on the country that issued your license, an official translation or an additional document may be required.

Before booking, send a photo of your driver’s license to our manager — we will check everything in advance.

Only the drivers listed in the rental agreement may drive the car.

If a second driver will use the car, let us know in advance — we will add them to the agreement after checking their documents.

Contact us by phone, WhatsApp or Telegram and tell us:

• the car or car class you want;
• pick-up date and time;
• return date and time;
• number of passengers;
• your planned route.

The manager will check availability, calculate the price and confirm your booking. You can also pick a car and see prices right away in the catalog.

We always aim to provide the exact car you chose.

If it becomes unavailable for technical or unforeseen reasons, we will offer a car of the same or a higher class, agreed with you in advance.

The minimum rental period is 24 hours. Some models have a longer minimum — it is shown on the car’s page.

If the car is returned later than agreed, an extra charge may apply.

You can pay in cash, by bank transfer or by another available method agreed with the manager.

Companies can pay by bank transfer under a contract.

Yes, as long as the car is not booked by another customer for the following dates.

To extend, contact us in advance and confirm the new rental period.

Yes.

How the price is recalculated for an early return depends on the rate and the rental period.

If you realize you won’t make it back on time, please contact us in advance.

Extra time may be charged separately under the terms of the agreement.

Yes, a refundable deposit is required for every rental.

The amount depends on the car and its class — it is shown on each car’s card in the catalog. The manager will also confirm the exact amount before your booking is confirmed.

The deposit is returned after the car is handed back and we have checked its condition and any traffic fines for the rental period.

If there are no fines or damage, the deposit is returned under the terms of the agreement. See Rental Terms for details.

Yes. All cars have compulsory insurance.

Additional insurance options and your liability for damage depend on the car and are set out in the rental agreement. The difference between OSAGO and KASKO is explained on the Insurance page.

All traffic fines received during the rental are paid by the renter.

Some fines appear in the system only after the car has been returned, so the check may take extra time.

Yes. We can deliver and collect the car anywhere in Tashkent — at the airport, at your hotel or at another agreed address.

The price depends on the location and time.

Yes. We can have the car ready for your arrival and hand it over at the airport.

To arrange this, send us your flight number and arrival date and time in advance.

Yes, each car has a daily mileage limit.

The limit depends on the car and the rate. If you are planning a long trip, tell the manager your route in advance and we will find a suitable option.

Yes, you can travel throughout Uzbekistan within the terms of the agreement.

Trips to mountain areas must be agreed with the manager in advance.

Off-road driving is not allowed.

Cross-border travel is possible only after prior approval from Avtouzbegim and with the required documents.

Before booking, tell the manager which country you plan to visit and your route.

Contact Avtouzbegim immediately and follow the manager’s instructions.

Do not leave the scene or move the car unless necessary until you receive further instructions. If needed, call the traffic police and register the accident officially.

Contact our support team.

Do not try to repair the car yourself without agreeing it with Avtouzbegim. We will arrange assistance, repair or a replacement car depending on the situation.

Return the car with the same fuel level it had when you received it.

If there is less fuel, the difference is charged to the customer.

No. Smoking cigarettes, e-cigarettes or any other tobacco products in the car is prohibited.

If the car smells of tobacco or the interior is damaged, a fee for dry cleaning and repair may be charged.

Yes.

Avtouzbegim offers cars both self-drive and with a professional driver.

Cars are also available for business meetings, transfers, delegations and corporate service — see chauffeur services and transfers.

Yes. We rent cars long-term for a month or more.

Long-term and corporate customers get individual rates and service terms. See the Long-Term Rental page.